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Frequently Asked Questions
Here you will find useful information about our services that will allow you to independently solve many questions.
Is it possible to pay by cash on delivery?
In our case, we require 100% prepayment, and since we are located in Japan, it would be difficult to provide such a service worldwide. Let's consider it an impossible mission.
What is the minimum order amount for free delivery at your place?
We do not offer free delivery, but we have affordable prices and even with paid delivery, ordering through us turns out to be significantly cheaper.
I have paid for my order, why haven't I received an email from you?
"We have an automatic email system. If you have email blocking enabled, our email may be sent to spam, or you may have provided an incorrect email address.
I haven't received a shipment confirmation email, why?
We process the order within 2-7 days, and we always try to expedite this process. However, if there are any delays beyond these terms, we will definitely contact you. If you have not received an email even after a week, it might have been sent to your spam folder.
Where is my package?
The first thing we can suggest is to track it on the website of your country's postal service. If the package is not delivered within the specified timeframe, please contact us.
I want something that is not on your website.
Write to us, if possible, we will try to find it.
Why is the payment not going through?
Check if there is a limit on your card, if you have enough funds on it, and most importantly, if it is a VISA, MASTERCARD or JCB card.